Shipping & Returns

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We only ship within the United States.

WE WILL CONTACT YOU by Email or Phone if we consider any charges are needed to your order.

Total Order Value Shipping Cost
$1.00 $30.00 $12.5
$30.01 $50.00 $15.25
$50.01 $100.00 $18.25
$100.01 $150.00 $21.75
$150.01 $200.00 $27.00
$200.01 $250.00 $37.50
$250.01 $300.00 $41.15
$300.01 $350.00 $60.00
$350.01 $400.00 $60.10
$400.01 $450.00 $67.25
$450.01 500.00 $74.65
$500.01 $600.00 $82.25
$600.01 $700.00 $89.25
$700.01 $800.00 $103.25
$800.01 + $110.25

The table above applies to the contiguous 48 US states. Alaska, Hawaii, and APOs will incur extra shipping charges, usually using the US Postal Service.

To understand the time it will take to get your order shipped from NH, please refer to the following delivery map for FedEx.

Above map is for FedEx

  • Glass, Cans and especially heavy items may incur extra shipping charges depending on the size of the total order.
  • Very light items may be shipped via the US Postal Service.
  • Note that FedEx levies a $5.00 address correction adjustment for packages that are not correctly addressed. Please ensure that the address you are shipping to is correct so as not to incur this extra charge. If you have incorrectly addressed your order, and FedEx has charged the extra charges, we will add these charges to your account.

FROZEN FOOD REQUIREMENTS

  • Frozen foods must be ordered separately from other goods.

  • Thermal shipping ($5-$14) is needed – see below.

  • FedEx delivery ($10-$35) is needed outside the extended delivery areas, which are: ME, NH, VT, MA, RI, CT, NY, NJ, DC, DE, MD, EASTERN PA & EASTERN VA

  • Next Day Air Service is available if required by Customer.

  • The difference between FedEx Ground and FedEx 2Day will be added to your invoice manually.

  • Frozen Food will not be sent to Alaska, Hawaii or APO addresses.

  • We ship frozen products on Monday, Tuesday and Wednesday only.

  • Due to possible delays, even using cooler & ice packs we cannot guarantee the product to arrive frozen.

  • We cannot guarantee that chocolate items will arrive safely over the summer months even if the thermal shipping option is used.

  • Thermal shipping means the order will be shipped in a box with an expanded polystyrene (EPS) liner and an Ice Pack which is re-useable.

  • The customer accepts the risk of thermal damage when placing an order.

THERMAL SHIPPING COOLERS (With Ice Pack)

1 to 6 pieces ( pies) $5.00
6 to 12 pieces (pies) $7.50
12 to 24 pieces (pies) $14.00

 

RETURNS & REPLACEMENTS

If your order is not entirely satisfactory, please call or e-mail us first.
Products may be returned for replacement or refund in the following manner:

  • Returns must be made within five (5) days of receipt.
  • In order to receive a refund, your purchase must be returned with shipping pre-paid.
  • All items must be in "as-new" condition, in original packaging. The original packing slip must be included.
  • In the case of damage, items will be replaced or credit given. Please do not throw out the damaged packaging or items as they may be needed for insurance purposes. Any discrepancies could result in a delay or partial forfeiture of your refund.


For cancellations and returns, please email info@jollygrub.com
or call 1-866-702-GRUB (4782)

All product returns for Jolly Grub merchandise purchased on www.JollyGrub.com must be returned to:

Jolly Grub

1634 Greenland Road
Greenland NH 03840
Toll Free: (866) 702-GRUB (4782)